Inside the Scam: How a Hacker Exposed a Massive Call Center Operation Targeting the UK

In the ever-evolving world of online fraud, one scammer-busting vigilante known only by his online alias has done what few dared to imagine: infiltrate a highly sophisticated scam call center in India. Armed with wit, technical expertise, and a moral drive to expose cyber criminals, this individual managed to gain access to a vast criminal operation that had been swindling thousands across the United Kingdom through fake washing machine warranty schemes.

In his latest exposé, the hacker—who runs a popular anti-scam YouTube channel—dives deep into how he breached the defenses of a scam empire operating out of Siliguri, West Bengal. This call center was not just any phishing operation; it was a well-oiled machine, churning out over 300,000 calls per day, targeting vulnerable British citizens, especially the elderly.

The Operation: A Sophisticated Scam Engine

At the core of this scheme lies a scripted phone scam: call recipients are told that their washing machine warranty has expired and that they need to renew it immediately. In reality, there is no warranty and no coverage—just a monthly deduction of £8 from the victim’s bank account. With smooth talkers on the line and a relentless call schedule, the scammers turn confusion and concern into cold hard cash.

But how do they manage to do this undetected? The scam center operates using CentOS, a Linux-based operating system that makes traditional remote-access hacks nearly impossible. Moreover, since the scammers only make outbound calls, there’s no opportunity for traditional scambaiters—who usually wait for scammers to call them—to flip the script.

The hacker explains that it was an insider tip that first cracked the door open. In May 2022, he was contacted by someone who had worked in a failed “test” call center in a remote village in Northeast India. That center was run by the same criminal group behind the Siliguri hub. Once the village operation was shut down, its hardware was recycled into the main network in Siliguri—along with leftover access vulnerabilities that the hacker was able to exploit.

Accessing the Belly of the Beast

Through the network, the hacker was able to gain control of the center’s CCTV cameras—a move that allowed him to watch the entire scam unfold in real time. By observing camera feeds and matching audio via their telephony systems, he could see who was making calls, how the scripts were delivered, and how victims were transferred to “closers” —the employees authorized to finalize the scam by extracting bank details.

To the viewer, it’s equal parts chilling and fascinating. Watching these scammers in action, using seemingly mundane scripts to siphon money from strangers, reveals just how systematic and professionalized this fraud enterprise has become.

Interestingly, the scam doesn’t end in India. Once a victim is convinced, the call is routed to a UK-based partner call center, co-owned by the Indian operators. This second-tier fraud operation handles the actual bank transaction under the guise of legitimacy, using the victim’s information to set up monthly payments.

The Database That Reveals All

Through further access to the network, the hacker discovered something shocking: the scammers’ sales database was completely exposed. From this database, he extracted full names, addresses, phone numbers, timestamps of the scams, and even the names of the scammers responsible.

In just seven weeks, this group had successfully scammed 1,316 UK residents, generating approximately $15,000 per week, or $800,000 per year—just from one campaign. These numbers don’t include the 299,000 calls per day that fail or go unanswered.

Even more unsettling is how frequently the same victims are called. The scammers recycle leads, often harassing individuals over and over until they either cave or block the number. Many are elderly and unfamiliar with modern scams, making them ideal targets.

The hacker ranked the top five most “successful” agents in the center:

Suzana Sherpa

      – 6.16% of all sales

Promila Giri – 5.93%

Anisha Tamang – 5.48%

Rinchen Sherpa – 5.25%

Frederick – 5.02%

These names now represent some of the most prolific scammers in the network.

The Bigger Picture

Beyond exposing one scam center, the video raises urgent questions about global cybersecurity and fraud prevention. With such large-scale operations openly operating across borders, it’s clear that anti-fraud infrastructure must evolve.

The hacker credits the rise in public awareness, scambaiting content creators, and anti-scam software like Guardio for helping combat the epidemic. Guardio, a browser extension and one of his partners, now integrates scam pattern recognition and real-time protection, designed to catch scam attempts even before users realize they’re at risk.

By working with their cybersecurity team, the hacker has helped them block scammer spyware pages, pop-up schemes, and even crypto scams. Many users have already been saved from serious financial losses.

Impact and Reflection

This video is more than a sting operation—it’s a powerful reminder that vigilance and technology are critical tools in today’s digital world. For every 70+ victims caught in a fake warranty scam, there are thousands more who hang up, report the number, or install protective software.

As scams become more elaborate, targeting emotions and exploiting technology, the fightback needs to be just as smart. This hacker’s exposé doesn’t just name and shame the perpetrators—it inspires others to stay alert, learn the signs, and take action.

Final Thoughts

The war against scammers won’t be won in a day. But thanks to cyber vigilantes, ethical hackers, and a growing community committed to digital safety, it’s clear that the tide is beginning to turn.

This case also underscores a major truth: no matter how secure or untouchable a criminal operation might seem, someone is always watching—and justice, in some form, is never too far behind.

“You thought you were gonna make some money today…” one voice chuckles in the video, as a stunned scammer realizes the tables have turned.

In the end, perhaps that’s the most satisfying twist of all.

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